A technician installs a CD-RW drive wi...

单项选择题A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）

A. Reboot the computer
B. Remove the drive and reinstall
C. Install the device driver
D. Flash the BIOS

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1.单项选择题Which of the following displays has the HIGHEST Hz frequency?（）

A.Plasma
B.LED
C.CRT
D.LCD

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2.单项选择题Which of the following is a laptop monitor technology that uses a backlight to produce an image on the screen?（）

A. OLED
B. Plasma
C. DLP
D. LCD

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3.单项选择题A technician is tasked with clearing all dust covering the fan vents of servers in a small office.Which of the following tools would be the BEST option?（）

A. Small vacuum
B. Air compressor
C. Compressed air can
D. Paint brush

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4.单项选择题Which of the following laptop hardware components requires a re-soldering process in order toreplace properly?（）

A. Mini PCIe wireless card
B. Heat sink
C. DC jack
D. Li-Ion battery

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5.单项选择题Which of the following computer types would benefit MOST from the installation of a water cooling setup?（）

A. Gaming PC
B. Home theater PC
C. Thick client
D. Thin client

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6.单项选择题A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user

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7.单项选择题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair

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8.单项选择题A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）

A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard

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9.单项选择题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.

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10.单项选择题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

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