A. OLED
B. Plasma
C. DLP
D. LCD
您可能感兴趣的试卷
你可能感兴趣的试题
A. Small vacuum
B. Air compressor
C. Compressed air can
D. Paint brush
A. Mini PCIe wireless card
B. Heat sink
C. DC jack
D. Li-Ion battery
A. Gaming PC
B. Home theater PC
C. Thick client
D. Thin client
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.
A. “It is a message that informs the technician of what hardware needs to be replaced.”
B. “A bluescreen message is just another name for an error.”
C. “It provides the technician with more information about the problem.”
D. “It is a complex message that is very difficult to explain to those who are not familiar with computers.”
最新试题
Which of the following hardware is hot pluggable?()
Which of the following features is only available with the Windows XP Professional version ascompared to the Windows XP Home version? ()
Which of the following BEST describes the function of a DNS server?()
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?()
Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?()
Which of the following bus speeds is used for a PCIe card?()
Which of the following commands verifies connectivity between two hosts?()
Which of the following allows verification of the port that a printer is currently using?()
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? ()
Which of the following interfaces are typically supported on the input side of a KVM switch?()