A. Small vacuum
B. Air compressor
C. Compressed air can
D. Paint brush
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A. Mini PCIe wireless card
B. Heat sink
C. DC jack
D. Li-Ion battery
A. Gaming PC
B. Home theater PC
C. Thick client
D. Thin client
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.
A. “It is a message that informs the technician of what hardware needs to be replaced.”
B. “A bluescreen message is just another name for an error.”
C. “It provides the technician with more information about the problem.”
D. “It is a complex message that is very difficult to explain to those who are not familiar with computers.”
A. “The process of removal is extremely complex and only certain individuals would understand”.
B. “There was a moisture build up in the paper tray that apparently caused the paper jam”.
C. “Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
D. “The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.
最新试题
The BEST information to document when changing the refresh rate on the display is to include:（）
A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?（）
While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? （）
Which of the following hardware is hot pluggable?（）
Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?（）
A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?（）
A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?（）
Which of the following is an advantage of upgrading to a 64-bit version of Windows? （）