单项选择题A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?()

A. “It is a message that informs the technician of what hardware needs to be replaced.”
B. “A bluescreen message is just another name for an error.”
C. “It provides the technician with more information about the problem.”
D. “It is a complex message that is very difficult to explain to those who are not familiar with computers.”


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1.单项选择题A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?()

A. “The process of removal is extremely complex and only certain individuals would understand”.
B. “There was a moisture build up in the paper tray that apparently caused the paper jam”.
C. “Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
D. “The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

2.单项选择题A call logging process would be used by a technician in order to:()

A. assign the appropriate status level for the problem.
B. create records which enable user authentication.
C. help maintain a balanced workload for the help desk technicians.
D. identify common problems among many users.

3.单项选择题IEEE 1394b has a maximum transfer rate of:()

A. 400 Mbps.
B. 480 Mbps.
C. 800 Mbps.
D. 1024 Mbps.

4.单项选择题Older video cards used S-video to output to a TV. This standard has been replaced by:()

A. FireWire.
B. SCSI.
C. coaxial.
D. HDMI.

6.单项选择题When a power supply does not meet minimum requirements for a motherboard, which of thefollowing can happen?()

A. Computer will not POST
B. Computer will overheat
C. Monitor will not power on
D. Processor will not run at proper speed

7.单项选择题The MAXIMUM transfer rate of eSATA is:()

A. 1.54 Mbps.
B. 2.0 Gbps.
C. 3.0 Gbps.
D. 480 Mbps.

8.单项选择题Which of the following is the MAXIMUM theoretical transfer rate of an IDE cable?()

A. 1.54 Mbps
B. 3.0 Gbps
C. 133 Mbps
D. 480 Mbps

9.多项选择题Which of the following are types of front panel connectors?()

A. BNC
B. VGA
C. Mini-jack port
D. PCIe
E. IEEE 1394

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