Which of the following laptop displays...

单项选择题Which of the following laptop displays would provide the BEST viewing angle?（）

A. IPS LCD
B. TFT LCD
C. DLP
D. Plasma

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1.单项选择题When servicing a laptop, which of the following components usually requires the keyboard to beremoved before the component can be replaced?（）

A. Processor
B. Hard drive
C. Battery
D. Optical drive

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2.多项选择题A user has a new network printer they want setup in their home. The user wants all their PCs aswell as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements？（）

A.802.11g
B.USB
C.Ethernet
D.Bluetooth
E.Serial

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3.单项选择题Which of the following protocols would be used in order to log into a router to configure a VLAN?（）

A.RDP
B.SMTP
C.TELNET
D.FTP

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4.单项选择题When a user’s computer is first turned on, they see a lock symbol and a blinking cursor. Which of the following was configured in the BIOS to show this?（）

A. Intrusion detection
B. Power on password
C. Drive encryption
D. BIOS password

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5.单项选择题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）

A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC

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6.单项选择题A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag

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7.单项选择题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）

A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.

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8.单项选择题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.

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9.单项选择题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）

A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.

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10.单项选择题Which of the following connector types uses a single RCA style connector?（）

A. DVI
B. VGA
C. RGB
D. Composite video

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