A technician needs to replace a comput...

单项选择题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）

A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC

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1.单项选择题A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag

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2.单项选择题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）

A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.

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3.单项选择题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.

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4.单项选择题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）

A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.

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5.单项选择题Which of the following connector types uses a single RCA style connector?（）

A. DVI
B. VGA
C. RGB
D. Composite video

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6.单项选择题Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Salestransactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?（）

A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS

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7.单项选择题Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）

A. Port replicator
B. Docking station
C. USB hub
D. KVM switch

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8.单项选择题A bank wants to maximize the security of employee computer data displayed on their screen.Which of the following would BEST accomplish these goals?（）

A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers

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9.单项选择题A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）

A.USB 2.0
B.eSATA
C.CAT5
D.FireWire

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10.单项选择题Which of the following features would hide internal IP addresses from the Internet?（）

A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast

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