A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
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A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.
A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.
A. DVI
B. VGA
C. RGB
D. Composite video
A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS
A. Port replicator
B. Docking station
C. USB hub
D. KVM switch
A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers
A.USB 2.0
B.eSATA
C.CAT5
D.FireWire
A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast
A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.
A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.
最新试题
Which of the following protocols uses port 80?()
A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? ()
Which of the following interfaces are typically supported on the input side of a KVM switch?()
While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?()
Which of the following is an advantage of upgrading to a 64-bit version of Windows? ()
A technician notices that there is a second partition on the primary hard drive. This partitionis notassigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?()
Which of the following features is only available with the Windows XP Professional version ascompared to the Windows XP Home version? ()
A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?()
Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? ()
Which of the following printers would be the BEST choice for printing on multi-part forms?()