A customer has a question about the re...

单项选择题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.

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1.单项选择题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）

A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.

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2.单项选择题Which of the following connector types uses a single RCA style connector?（）

A. DVI
B. VGA
C. RGB
D. Composite video

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3.单项选择题Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Salestransactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?（）

A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS

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4.单项选择题Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）

A. Port replicator
B. Docking station
C. USB hub
D. KVM switch

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5.单项选择题A bank wants to maximize the security of employee computer data displayed on their screen.Which of the following would BEST accomplish these goals?（）

A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers

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6.单项选择题A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）

A.USB 2.0
B.eSATA
C.CAT5
D.FireWire

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7.单项选择题Which of the following features would hide internal IP addresses from the Internet?（）

A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast

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8.单项选择题When a grounding strap is not available, a technician can ground by touching the computer’s:（）

A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.

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9.单项选择题Proper lifting technique for heavy items is:（）

A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.

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10.单项选择题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.

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