A technician is servicing the Human Re...

单项选择题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）

A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.

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A. Keyboard filters
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5.单项选择题A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）

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6.单项选择题Which of the following features would hide internal IP addresses from the Internet?（）

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7.单项选择题When a grounding strap is not available, a technician can ground by touching the computer’s:（）

A. power supply.
B. CPU fan.
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8.单项选择题Proper lifting technique for heavy items is:（）

A. to use gloves to pick up the item.
B. to squat and lift from the legs.
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D. to bend down and lift the item up.

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9.单项选择题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.

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10.单项选择题A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? （）

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