REPAIRS
Name: (9)
Export Company
Tel Number: (10)
Details repairs: Main (11)
Requires attention. Constant paper jams.
Model: (12)
Visit time arranged: Today; between 3 and 5 pm

A
Get as much information about the client as possible—annual reports company periodicals, publicity. Sometimes there is a point of contact, i.e. someone who is involved in drafting the request for proposals and who can answer technical questions about the form and content of your proposal. Call the person—they may reveal some information that, can give you a competitive edge or at least a more customised approach to solving the prospective client’s problem. Sometimes they ever, have a checklist of items they look for in each proposal and will be prepared to tell you about it if you ask.
B
Proposals are evaluated by a wide range of readers, from top management to technical evaluators to budget analysers. These readers will focus on different sections of a proposal, perhaps missing out whole segments, All readers, however, should be able to evaluate the first section of a proposal, which is a summary of the document. The length can vary greatly—it may sometimes be only one paragraph but in a very formal report it may run to several pages.
C
The worst thing you can de is offer value judgements which the client can refute. You want to seem serious, fair, objective and factual. Only after you build a foundation of fact can you offer a few judgements. Otherwise, you are likely to invite the reader to take issue with you. The facts are your findings and should be labelled as such: opinions are conclusions and should be labelled that way. If you use adjectives like ’powerful’, ’wide-ranging’, ’significant’, etc., make sure you support them with details.
D
In proposal writing there is a tendency to rely on standard formats, i.e. static, standard sentences, paragraphs or pages that seem to fit all situations and do not change from proposal to proposal. No-company sees itself as being like any other and so the last thing you want is for a prospective client to believe you are just recycling old solutions. You must try to create (the ideas to fit the needs of the particular client and try not to copy old ideas because you cannot be bothered to generate new ones).

Express transportation Company: Messages COMPLAINT
From: (1) Production Company
Re: 2 damaged desks (out of 6)-broken during transportation Consignment Number:
　 (2)
Desks sent to (3) World
Import Company.
Action to be taken: Ring (4) and arrange to inspect desks.

REPAIRS
Name: (9)
Export Company
Tel Number: (10)
Details repairs: Main (11)
Requires attention. Constant paper jams.
Model: (12)
Visit time arranged: Today; between 3 and 5 pm

A
Get as much information about the client as possible—annual reports company periodicals, publicity. Sometimes there is a point of contact, i.e. someone who is involved in drafting the request for proposals and who can answer technical questions about the form and content of your proposal. Call the person—they may reveal some information that, can give you a competitive edge or at least a more customised approach to solving the prospective client’s problem. Sometimes they ever, have a checklist of items they look for in each proposal and will be prepared to tell you about it if you ask.
B
Proposals are evaluated by a wide range of readers, from top management to technical evaluators to budget analysers. These readers will focus on different sections of a proposal, perhaps missing out whole segments, All readers, however, should be able to evaluate the first section of a proposal, which is a summary of the document. The length can vary greatly—it may sometimes be only one paragraph but in a very formal report it may run to several pages.
C
The worst thing you can de is offer value judgements which the client can refute. You want to seem serious, fair, objective and factual. Only after you build a foundation of fact can you offer a few judgements. Otherwise, you are likely to invite the reader to take issue with you. The facts are your findings and should be labelled as such: opinions are conclusions and should be labelled that way. If you use adjectives like ’powerful’, ’wide-ranging’, ’significant’, etc., make sure you support them with details.
D
In proposal writing there is a tendency to rely on standard formats, i.e. static, standard sentences, paragraphs or pages that seem to fit all situations and do not change from proposal to proposal. No-company sees itself as being like any other and so the last thing you want is for a prospective client to believe you are just recycling old solutions. You must try to create (the ideas to fit the needs of the particular client and try not to copy old ideas because you cannot be bothered to generate new ones).

Milair—Letter of Apology
Dear Customer
0 Over the last two years Milair has been experienced unprecedented growth. Whilst we are
00 delighted at the increasing popularity of our products, this success has brought with
34 it some problems. Even though with over 450 trained customer service staff, our telephone
35 answering standards have fallen on a number of occasions, particularly during July and
36 August. The vast majority of our customers have continued so to receive a good quality of
37 service, but some have experienced by a service well short of their, and our, expectations.
38 As a result, we are speeding up our recruitment programmed to have the
39 more people available
40 to take your calls. We are also making much greater use of automated telephone technology.
41 As Managing Director of Milair, I want to take this opportunity to contact these of you
42 who have been affected and for assure you that my colleagues and I are dedicated to
43 delivering the highest possible standard of a service. I am confident that the steps we are
44 taking in will help us to de this, and apologize for any inconvenience caused.
45 Your sincerely

CUSTOMER COMPLAINT
From: (5) Electronics
　 (6) Rood, Newtown
Complaint: Bill for 12 (7) wrong.
Only 10 ordered and sent, but we charged for 12.
Action to be taken: Need to cancel invoice and send new one for
(8) (instead of ＄ 1176)

PART TWO
·You work for a company that sells electrical good. You have recently visited a potential supplier in Slovakia. Look at the memo and your handwritten notes.
·Write a 120-140 words report recommending whether your company should deal with the supplier or not.