Now, please (39) that we have no written service (40) covering lost luau snapshots. (41) , the hostess at the front desk understood Disney’s philosophy of (42) our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also (43) of the parade and fireworks in the theme park, taken by the front-desk (44) on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate (45) from any business establishment. Heroic service does not come from policy manuals. It comes from people who care—and from a culture that encourages and models that attitude.
A. abandon I. qualify
B. prospect J. access
C. vacation K. desperate
D. especially L. hostess
E. standards M. service
F. developed N. caring for
G. understand O. photos
H. fortunately
延伸阅读
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A. To explain a new requirement for graduation.
B. To interest students in a community service project.
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A. Go to the movies with the man. B. Take her brother to the movies.
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A. She forgot when the report was due.
B. She’d like the man to help her with the report.
C. She needs more time to finish the report.
D. She hasn’t included any data in her report.
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